Returns and Refunds
You Got Prints sells physical, unframed poster prints. Returns, refunds, damaged poster claims and incorrect item requests must be reviewed before approval. This page explains what to check, what information to send and when a request may not be eligible.
Physical poster prints
Printed poster products shipped to your address, not digital downloads.
Contact first
Do not send a poster back before the return or refund request has been reviewed.
Condition matters
Returned posters must be unused, unframed, undamaged and suitable for review.
Photos may be needed
Damaged or incorrect item requests should include clear photos and order details.
Keep the poster and packaging until your case is reviewed
If your order arrives damaged, incorrect or incomplete, keep the poster, shipping tube, outer packaging and label. These details may be needed to review the issue.
Before requesting a return or refund
A return or refund request can be reviewed faster when the first message includes enough information. For order-specific requests, use the Contact page and include your order number, checkout email and clear details.
Check the order
Confirm the poster title, size, delivery address, product format and whether the item is framed or unframed.
Keep packaging
Keep the shipping tube, outer packaging and label if the item arrived damaged, incorrect or incomplete.
Take photos
For damaged or incorrect orders, photograph the full poster, issue area, tube, packaging and label.
Contact first
Wait for the request to be reviewed before sending anything back. Unapproved returns may not be accepted.
Eligible for review
Unused, unframed and undamaged posters may be reviewed when the request follows the return instructions.
Needs photo proof
Damaged, defective, incorrect or incomplete orders should include clear photos before a solution is reviewed.
Not automatic defects
Wrong size, change of mind, room mismatch and minor screen-to-print colour differences are reviewed separately.
Quick return and refund facts
These facts clarify how You Got Prints reviews return and refund requests for physical poster print orders.
Physical poster prints shipped to the customer.
Unframed posters packed in reinforced protective tubes.
Returns sent without review or approval may not be accepted.
Photos may be required for damaged, defective or incorrect items.
Customer choice returns may require the customer to pay return shipping.
For formal policy wording, review the Refund Policy.
Return eligibility details
The condition of the poster, the reason for the request and whether the return was approved before sending it back can affect eligibility.
Requests are reviewed before approval
Every return, refund, damaged poster or wrong item request is reviewed first. Do not send a poster back without contacting You Got Prints first.
Damaged, defective or incorrect orders
Contact You Got Prints with your order number, checkout email and clear photos of the full poster, issue area, shipping tube, packaging and label where relevant.
Customer choice returns
If you ordered the wrong size, changed your mind, chose a design that does not fit your room or expected a different colour tone from your screen, the request is not treated as an automatic product defect.
Non-returnable situations
Returns may be refused if the poster has been framed, hung, marked, bent, damaged after delivery, returned without approval, returned in non-resellable condition, refused, unclaimed or returned because of an incorrect address.
How You Got Prints reviews issues
The review process is designed to separate product or delivery issues from customer choice issues. This keeps return handling clearer and helps avoid unnecessary back-and-forth.
Product or delivery issue
Examples include a damaged poster, visibly incorrect item, incomplete order or delivery issue supported by order details and photos.
Customer choice issue
Examples include ordering the wrong size, changing your mind, not liking how a poster fits the room or expecting a different colour from your screen.
Condition review
Returned posters must be reviewed in suitable condition. Posters that are bent, marked, framed, hung or damaged after delivery may not be eligible.
Final policy source
This page summarizes the return process for clarity. For formal refund wording, review the Refund Policy.
Returns and refunds FAQ
These questions answer the most common return and refund situations for You Got Prints poster orders.
Can I return a poster if I changed my mind?+
Change-of-mind returns may be reviewed where applicable, but the poster must be unused, unframed, undamaged and kept in suitable condition. Return shipping may be the customer’s responsibility unless stated otherwise in the formal policy.
What should I do if my poster arrives damaged?+
Contact You Got Prints with your order number and clear photos of the poster, damaged area, packaging and shipping tube. Keep the packaging until the case has been reviewed.
Can I get a refund if I ordered the wrong size?+
Ordering the wrong size is treated as a customer choice issue, not an automatic product defect. Always check the product size and the Size Guide before placing an order.
What if the print colour looks different from my screen?+
Small colour differences are normal because screens display colours differently. Minor differences between a digital preview and the printed poster are not automatically considered a defect.
Should I send the poster back immediately?+
No. Contact You Got Prints first. Returns sent without review or approval may not be accepted.
Need help with a return or refund?
Contact You Got Prints with your order number, checkout email and details about the issue. Add photos if the poster or packaging arrived damaged.