Refund policy
At YouGotPrints, we want you to feel confident when ordering. If there is a problem with your order, please contact us at support@yougotprints.com.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Please include:
• your order number
• a description of the issue
• clear photos of the item
• clear photos of the packaging, if available
We will review the issue and provide an appropriate solution. Where required by applicable consumer law, this may include repair, replacement, a price reduction, or a refund.
EU and EEA 14-day right of withdrawal
Consumers located in the European Union or European Economic Area have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.
To exercise this right, email support@yougotprints.com before the 14-day period expires and clearly state that you wish to withdraw from the purchase. Include your name and order number.
After notifying us, you must return the goods within 14 days. We will provide the return address and return instructions by email.
Products must be returned in substantially the same condition in which they were received. You may inspect the product as you would in a physical store, but you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect it.
Unless the item is damaged, defective, or incorrect, the customer is responsible for the direct cost of returning the goods.
If the withdrawal is valid, we will refund the product price and the cost of the least expensive standard delivery option offered at checkout. Additional costs resulting from choosing a more expensive delivery method are not refundable.
Refunds will be made to the original payment method within 14 days after we are informed of the withdrawal. We may withhold the refund until we receive the returned goods or receive evidence that they have been sent back.
The right of withdrawal may not apply to products made to the customer’s specifications or clearly personalized, where permitted by applicable law.
Returns outside the statutory withdrawal right
Return or exchange requests that are not covered by a mandatory legal right are reviewed individually. Please contact us before returning any product. Returns sent without prior instructions may not be accepted.
Non-returnable situations
Except where applicable consumer law provides otherwise, we may be unable to accept a return or exchange when:
• the item was damaged after delivery
• the item shows handling beyond what is necessary to inspect it
• the request falls outside the applicable return period
• the product is personalized or made to the customer’s specifications
Color variation
Slight color differences may occur because of screen settings, lighting conditions, printing processes, and the nature of printed materials. Normal minor color variation is not considered a defect. This does not affect your statutory rights where a product is materially different from its description.
Wrong shipping address or failed delivery
Please review your shipping information carefully before ordering. We may be unable to provide a refund or replacement when delivery fails because the customer entered an incorrect or incomplete address. This does not affect rights that cannot legally be excluded.
Contact
For withdrawal requests, returns, damaged products, incorrect orders, or other order issues, contact: